Holidaymaker vows 'I'll never return to your village' after parking 'scam'

3 months ago 65

Sennen Cove

Sennen Cove beach (Image: Google street view)

A tourist was left fuming and has vowed never to return to a seaside beauty spot after claiming he had been “scammed” by a car park operator. Paul Spooner and his wife Christine visited Sennen Cove in West Cornwall for a family reunion from their home in Lincolnshire.

Mr Spooner parked the family car in the village's beach car park and paid £9 at 2.11pm on Friday April 7 for a 24 hours / overnight stay which his bank statement attests to.

However, to his surprise, the machine, which took his car registration details, did not issue a ticket.

But since the machine did not issue the ticket to the other cars too, Paul believed it would be ok to use the car park, reported Cornwall Live.

Unfortunately, Mr Spooner was issued with a fine for £100 for failing to pay the car parking.

To get the matter resolved, he tried to call car parking operator Armtrac Security to appeal the fine, however, he couldn't get through for two days.

He also emailed them armed with evidence of his payment for his stay and did not receive any reply until 21 days had passed and Armtrac told him his appeal had not been made within the 21-day period.

He said: “They wouldn't even accept my proof of payment. They were rude on the phone and put the phone down on me twice.

“When I managed to get hold of them again, it was the same woman I had had before and she even denied ever speaking to me.

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“I think the way these people operate is scandalous. It feels like a total scam.”

Paul said the email address used by Armtrac did not correspond to the one on their website and the headed paper letter he received about his appeal being turned down had bits of information and further details covered with corrector fluid as well as information about a link car park users should use which led nowhere and didn't work.

Armtrac are part of the International Parking Community (IPC) but is not members of the British Parking Association which means motorists cannot take the matter to POPLA if the company rejects an appeal. POPLA is an independent appeals service for Parking Charge Notices issued on private land.

He added: “It very much feels like the appeal system is designed to make you pay £100 and not appeal.

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“I don't know what they expected me to do. Pay again at another machine in the hope it would issue a ticket.

“I've come to Cornwall many times. But it's the last time we'll ever visit Sennen Cove.

“I think the shops in the village need to realise that the way the car park operates will impact their trade negatively if people don't come any more.” has reached out to Armtrac Security for comment.

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